Terms & Conditions

OVERVIEW
This website is operated by Hamro Village. Throughout the site, the terms “we”, “us” and “our” refer to Hamro Village. Hamro Village offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

WHOLESALE DISCOUNT PRICES
Wholesale discounted prices are available to customers that will be reselling our products to the consumer through an established retail store or website. Prices are intended for trade only and are subject to change without notice.

MINIMUM ORDER
The minimum opening order is $300. Re-orders are $100. If you are one of our returning customer and wish to pay within 30 days of your order, let us know and we will update your invoice. Late payments are subject to a 5% late fee for every 30 days past due.

PRODUCT SAMPLES
We do not supply product samples free of charge.

LEAD TIME
Typically, we ship trade show orders within 8 weeks. If you have a rush order, please let us know and we will exert extra effort to try to get your order out sooner. Since all of our products are individually handcrafted, lead-time also depends upon the raw materials/color of the ordered products.

OUT OF STOCK
We try to have everything in stock. However, there may be unavoidable outages. When an out of stock situation occurs we put the items on back-order. We will note on your packing slip any items that you ordered that were out of stock.

SHIPPING
All orders are shipped via CANPAR for Canada and UPS for USA. Please provide a physical ship-to address. Shipping costs are determined at the time of shipping and these costs are passed on to the customer. An invoice with shipping charges will arrive via postal mail/email a short time after the order.

SHIPPING ERRORS/DAMAGED GOODS
You must notify our office of any shipping errors or goods damaged in transit within 7 days of receipt of shipment. We will then either issue you a credit or send replacement product at no charge. Hamro Village Inc. accepts no liability for any loss resulting from the customer’s failure to comply with our carrier’s delivery. If the carrier has to return the shipment to us, then the customer will be liable for all shipping charges and credited for all merchandise returned in sellable condition.

PAYMENTS
We accept credit cards including MasterCard, Visa, Discover, and American Express. We also accept certified checks and money orders. PayPal or Personal Credit Card is fine.

EXCLUSIVITY
We do not offer exclusivity of the Hamro Village Inc. brand products in any one geographical area. however, we strive to coordinate a non-competitive environment among our customers by selling to customers that are a reasonable distant from each other, or offer them a different product mix.

NATURE OF HANDMADE PRODUCTS
The handcrafted nature of our product will produce slight variations in form and sizing.

MODIFICATION TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@hamrovillage.com.